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Privacy Policy
25th July 2005
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• Who we are
• ZUJI protects your privacy.
• What information is collected and how do we use it?
• Who do we share your information with?
• You have control over your information! |
ZUJI Pte Ltd is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit
organization whose mission is to build users' trust and confidence in the Internet by promoting
the use of fair information practices. This privacy statement covers the sites (www.zuji.com.sg,
www.zuji.com.au and www.zuji.com.hk). Because these web sites want to demonstrate its commitment
to your privacy, it has agreed to disclose its information practices and have its privacy practices
reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact:
Customercare_au@zuji.com for Australia,
Customercare_sg@zuji.com for Singapore or
Customercare_hk@zuji.com for Hong Kong.
If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact
TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe
will then serve as a liaison with the Web site to resolve your concerns.
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| ZUJI is an online travel web site
that offers you a full suite of travel products and services (air
tickets, accommodation, car rental) in the Asia-Pacific region. ZUJI
is located at Block 750E Chai Chee Road, #05-07/08 Technopark@Chai
Chee, Singapore 469005. Tel: 64461800 Fax: 64461374 |
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| ZUJI protects your privacy |
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| What information
is collected and how do we use it? |
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ZUJI will not collect or monitor
any personal information about you without your consent. The only
personal information we collect is what you tell us about yourself
and information about how you use our web site. ZUJI collects information
from you at several different points on the site:
1. New Member Registration
(a) What information is collected?
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When you register as a member with
ZUJI, you will be asked to create a login name and password,
as well as to provide your contact information, such as your
name, title, email address, language preference and country
of residence. |
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You are also given the option to
opt out from receiving periodical updates and/or newsletters
from ZUJI informing you of the latest news and deals. |
(b) Why do we collect it?
We collect the above information for the following purposes:
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To identify you when you use our
site in order to enjoy a customized and personalised experience. |
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As a security measure, to send
you an email confirming your membership registration. |
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To allow us to process and complete your travel
reservations and purchases. |
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To send you email confirmations
for your reservations and purchases on ZUJI. |
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For our customer service agents
to contact you when necessary. |
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To send you our optional periodical
updates and/or newsletters, if you have signed up for them. |
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To send you information about products
and services which may be of interest to you. |
2. Existing Member Travel Profile - My Stuff
(a) What information is collected?
After registering with ZUJI, you are given the option to create a
travel profile name and to provide ZUJI with the following member
travel profile information:
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Credit card billing information,
such as your credit card type, number, expiry date and billing
address. |
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Ticket delivery information including
telephone numbers and address details. |
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Passport information including
passport number, place of passport issuance, passport issue
date and passport expiration date. |
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Date of birth. |
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Travel preferences, such as preferred
cities, date/time display preferences, flight seating and meal
preferences, as well as others like frequent flyer numbers. |
(b) Why do we collect it?
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With your member travel profile
stored in ZUJI, you will enjoy convenience whenever you make
travel reservations as you will not have to type the billing
and delivery information repeatedly. |
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Your travel preferences will allow
you to customize your experience on ZUJI, for example, in some
circumstances, ZUJI will display your local currency. |
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To further confirm your identity. |
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To prevent credit card fraud.
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To send you information about products
and services which may be of interest to you.
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3. My Trips
(a) What information is collected?
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Any time you make a purchased reservation,
on hold reservation or save an itinerary while planning your
trip, your purchased reservation, on hold reservation or saved
itinerary details will be saved into "My Trips". |
(b) Why do we collect it?
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For your convenience, ZUJI stores
your purchased reservation, on hold reservation or saved itinerary
information in "My Trips", so that you may easily
refer to your trip plans, cancel your reservations or to make
repeat bookings. You are able to search for your reservations
using your Trip ID. |
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To send you information about products
and services which may be of interest to you. |
4. Price Guru
(a) What information is collected?
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Price Guru is a service provided
to help you keep track of the air fares for your favourite trips.
If you choose to subscribe to Price Guru, you will be asked
to indicate your preferred travel destinations, fare notification
criteria, time limit on the fare watch, as well as an email
address. |
(b) Why do we collect it?
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Based on your preferred travel
destinations, ZUJI will send Price Guru alerts to your indicated
email address when the price of the trips meets your fare notification
criteria within the time limit on the fare watch. |
5. Online Surveys
(a) What information is collected?
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From time to time, ZUJI may employ
the services of a third party to conduct market research surveys
on our behalf. You may choose to participate in our surveys,
and your answers to our survey, as well as your contact information
may be kept on record, and will be protected in a manner that
is consistent with this privacy policy. Please note that the
information you provide through our surveys will be used on
an aggregated basis unless we inform you otherwise beforehand. |
(b) Why do we collect it?
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ZUJI conducts market research surveys in order
to learn from you how improvements can be made to our site. |
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To send you information about products and services
which may be of interest to you. |
6. Customer Contact
(a) What information is collected?
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You may choose to provide feedback
to ZUJI, for example through email or letters. The comments
in your feedback, as well as your contact information like your
email, if provided to ZUJI, may be kept on record. |
(b) Why do we collect it?
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The feedback that you choose to
provide is valuable in helping ZUJI make improvements to our
service to you. In order to follow-up on the feedback you have
chosen to provide, ZUJI may correspond with you using the contact
information that you have provided. |
7. Cookies
(a) What information is collected?
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When you visit ZUJI as a Guest
or as a member, a cookie is stored onto your computer. A cookie
is a small, encrypted text file containing some information
about your preferences and allows your usage to be tracked.
The use of cookies is now an industry standard, and you will
find them used on most major web sites. However, you can always
choose to disable cookies from being stored on your computer
by changing your browser settings. Disabling cookies, however,
may result in a limited experience of our functionality and
services and in some cases may mean that we are unable to provide
you with the services, or parts of the services, that you have
requested. Some of our business partners whose content is incorporated
into or linked to from our site may also use cookies. However,
we have no access to or control over these cookies. |
(b) Why do we collect it?
Cookies, when stored on your computer, facilitate the following:
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Cookies allow us to save encrypted
passwords and preferences for you so that you will not have
to re-enter them the next time you visit. This means you will
be able to enjoy conveniences such as login without having to
type your login name every time you visit ZUJI. |
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ZUJI will be able to make
improvements to our site and customize your ZUJI experience
using statistics collected from cookies. These statistics are
anonymous to third parties, and may also be used by ZUJI's third
party advertising companies, to monitor
the effectiveness of advertisements. |
8. Other Computer Information
(a) What information is collected?
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Session information such as IP
(Internet Protocol) addresses, browser types, operating systems
are also used for ZUJI's system administration. |
(b) Why do we collect it?
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Session information will allow
us to enhance your experience on ZUJI by allowing us to troubleshoot
technical issues as well as to improve our site usability. |
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| Who do we share
your information with? |
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ZUJI is the owner of the information
collected on this site. We do not sell or rent individual personal
information to third parties and have no intention to do so
in the future.
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In making a travel booking on
ZUJI, you may choose the option to send your itinerary to a
friend, in which case an email with your trip details, such
as flight information, is sent to the email address that you
specify. Your friend's email address will be used solely for
the purpose specified above.
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We may disclose your personal information
on occasion to third parties who work with us. Some of these
third parties may be located outside your home country, in countries
such as Singapore, Malaysia, Australia, New Zealand, Hong Kong,
Taiwan Brunei and the US. The information will be protected
in a manner that is consistent with this Privacy Policy. Disclosure
will be made in the following scenarios for the following purposes:
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When you purchase or
reserve travel on ZUJI
To successfully complete your travel reservations or purchases
or otherwise implement our terms of service, your personal
information is provided as needed to ZUJI's third party
product and service providers and distributors including
the airlines, hotels, car rental agencies or other third
parties authorised by ZUJI. |
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When third parties perform
services on behalf of ZUJI
In our efforts to continually improve our site, ZUJI may
employ the services of third party companies to perform
projects such as market research surveys on our behalf.
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When required by law
to disclose the information |
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With your prior express
consent |
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To protect the rights
and property of ZUJI. |
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Links may be present on the ZUJI
site which result in you leaving the ZUJI site and being taken
to other third party web sites. You should note that any information
that you provide to these third party web sites are not subject
to the ZUJI privacy policy, and we strongly recommend that you
be aware of their privacy and security policies.
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ZUJI may also work with third
parties that serve ads to this site. Information that may be
disclosed to such third parties will be anonymous.
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You should also note that the processing of
information on the ZUJI site and the transmission of transaction
messages relating to your travel reservations or purchases,
including your Member Registration data, may involve transmissions
over various networks (which may not be secure) and to various
countries (including the US) and further processing and storage
of data in such countries. |
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| You have control
over your information! |
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1. Opt In and Opt Out Policy
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While ZUJI hopes that you benefit
from our product and service offers, at any time, you always
have the option to opt out from participating in ZUJI's product
and service offers. For example, you will be given the option
to unsubscribe to ZUJI's newsletters by unchecking the box. |
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We also offer you the ability to
opt out of receiving information of our products and services
at the point of collection, by accessing and changing your personal
information or by sending an e-mail to us at unsubscribe@zuji.com.
Please allow some time for this request to be processed. |
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If you do not want us to use your
personal information or to share your personal information with
third parties that are ZUJI's partners, please e-mail us at
privacy@zuji.com. |
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If you decide that you do not want
ZUJI to use your personal information or to share your personal
information with third parties, you understand that this may
in some cases impact on the availability of services and the
quality of services that ZUJI may provide to you and may mean
that the services provided to you (if possible at all) by ZUJI
may not be customised for your use, may be less user- friendly
and less efficient. |
2. Accessing your information and retention of information
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You may at any time access and
change your personal information or subscribed services. You
can easily access your personal information if you login as
a member to ZUJI, or you can follow the links that may be provided
within our subscription emails to you to manage your subscription
preferences. Although we will take reasonable steps to keep
your information accurate, complete and up-to-date, we request
that you keep your information as current as possible so that
we may continue to improve our service to you. |
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We will only withhold your access
to such information in extremely limited circumstances where
it is permitted by law, such as:
(i) where it might be dangerous if you were to have it;
(ii) where it might prejudice an investigation currently underway;
(iii) where it relates to court proceedings and may be subject
to the discovery process;
(iv) where it may relate to a commercially sensitive decision-making
process; or
(v) where other individuals' personal information is contained
in the same record. |
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ZUJI may retain your information
for a period of 7 years from the date you last accessed your
account. |
3. Minors
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As we cannot distinguish the age
of persons who access our site, a blanket privacy policy is
applied. ZUJI does not intent nor does it seek to receive any
personal information from minors. Should a parent or guardian
have reason to believe that a minor has provided ZUJI with personal
information without their prior consent, please contact us to
ensure that the information is removed and unsubscribe them
from any promotional contact opportunities. |
4. Security
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ZUJI has implemented technology
and security features to safeguard the privacy of your personal
information. A secure server protects your personal information.
Additionally, with ZUJI, you can be assured that the information
you provide to ZUJI is transmitted using Secure Socket Layer
(SSL) encryption. If you become aware of any security breach,
please let us know as soon as possible. |
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We have internal procedures in
place requiring our employees and data processors to respect
the confidentiality of any personal information held by ZUJI. |
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ZUJI will endeavour to take all
reasonable steps to keep secure any information which we hold
about you. Your information is stored on secure servers that
are protected in controlled facilities. Unfortunately, despite
the aforementioned technology and security features, no data
transmission over the Internet can be guaranteed to be 100%
secure, so we cannot give an absolute assurance that the information
you provide to us will be secure at all times, and we cannot
be responsible for any event arising from unauthorised access
to your personal information. ZUJI will not be held responsible
for events arising from third parties gaining unauthorized access
to your personal information. |
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Please note also that ZUJI may
use overseas facilities to process or back up its information.
As a result, we may transfer and store your personal information
to our overseas facilities. However, this does not change any
of our commitments to safeguard your privacy. |
5. Keep your password safe
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You can play your part in safeguarding
your personal information by never disclosing your Login password
or account information to anybody. Whenever you login as a member
on ZUJI, particularly on somebody else's computer or on public
internet terminals, you should always logout at the end of your
session. Your assistance will help us protect the privacy of
your personal information. |
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ZUJI cannot be held responsible
for lapses in security caused by third party accesses to information
as a result of your failure to keep your personal information
private. Please notify us immediately if there is any unauthorised
use of your account by any other internet user or any other
breach of security. |
6. Contact us
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If you have any queries regarding
our Privacy Policy, or should you have reason to believe that
a breach of privacy has occurred, please submit your concerns
to privacy@zuji.com. Or in writing to
Block 750E Chai Chee Road, #05-07/08 Technopark@Chai Chee, Singapore 469005. |
7. Changes to the ZUJI Privacy Policy
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ZUJI may amend this Policy from time to time.
If we make any substantial changes in any way we use your personal
information, we will notify you by posting a prominent announcement
on our web pages or by way of an e-mail and you will have a
choice as to whether or not we may use the information in this
different manner. |
8. Tell-A-Friend
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If you choose to use our referral service to tell a
friend about our site, we will ask you for your friend's name and email address.
We will automatically send your friend a one-time email inviting him or her to visit
the site. ZUJI Pte Ltd stores this information for the sole purpose of sending this
one-time email and tracking the success of our referral program. |
Thank you for taking the time to understand the ZUJI Privacy Policy. |
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